Privacy Policy

Privacy Policy — Alex Lucic

Effective Date: 16th October 2025
Legal/Operating Name: Alex Lucic (sole proprietor)
Business Address: 27 Spring Creek Street, Kitchener, Ontario, N2A 0G3, Canada
Email: [email protected]
Primary SMS Number (A2P): +1 (647) 251-8096
Website: http://www.alexlucic.com/partner

Alex Lucic (“we,” “us,” “our”) respects your privacy. This Policy explains how we collect, use, share, and protect your information when you visit our website, submit forms, communicate with us (including by SMS/text or email), or receive our services.

1) Information We Collect

  • Contact details: name, email address, phone number, city/province, and any information you provide in website forms, surveys, or messages.

  • Service & booking data: requested services, appointment dates/times, notes, and purchase details.

  • Marketing preferences: your opt-in/opt-out choices for SMS and email.

  • Usage data & cookies: IP address, device/browser type, pages viewed, referral URLs, and general analytics gathered via cookies or similar technologies.

2) How We Use Information

  • Provide, schedule, and manage services and appointments; send confirmations and reminders.

  • If you opt in, send wellness/education updates and promotional offers.

  • Respond to inquiries and provide customer support.

  • Improve the website, content, and security; perform analytics.

  • Comply with legal, regulatory, and tax obligations.

3) SMS/Text Messaging Policy (A2P)

By entering your mobile number and explicitly opting in on our forms, you agree to receive SMS/text messages from Alex Lucic regarding appointments, updates, and promotions.

  • Message frequency may vary.

  • Standard message & data rates may apply.

  • Reply STOP to unsubscribe at any time.

  • Reply HELP for help or contact [email protected].

  • Program messages originate from +1 (647) 251-8096; calls may forward to +1 (519) 591-4588.

  • Consent is not a condition of purchase.

4) Legal Bases (where applicable)

We process personal data based on your consent, to perform a contract (deliver requested services), and for legitimate interests (e.g., improving services and protecting security). Where required, we also process data to comply with legal obligations.

5) Sharing of Information

We do not sell personal information. We may share limited data with:

  • Service providers (scheduling, CRM, SMS/email platforms, payment processors, analytics) bound by confidentiality;

  • Authorities if required by law or to protect rights, safety, and security;

  • A successor entity in a business transfer, subject to this Policy.

6) International Transfers

Some service providers may be located outside Canada (e.g., in the U.S.). Your information may therefore be processed in those jurisdictions and be subject to their laws. We take reasonable steps to ensure appropriate protections are in place.

7) Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We retain data only as long as necessary for the purposes above, to meet legal requirements, or until you request deletion (subject to lawful exceptions).

8) Your Choices & Rights

  • Access/Update/Delete: Email [email protected] to request access to, correction of, or deletion of your information.

  • Marketing opt-out: Reply STOP to SMS; use the unsubscribe link in emails or contact us to update preferences.

  • Canadian residents may have additional rights under applicable privacy laws; contact us to exercise them.

9) Cookies & Tracking

We may use first- and third-party cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings; some features may not function properly without them.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child provided personal information, contact us so we can remove it.

11) Third-Party Links

Our website may link to third-party sites/services. Their practices are governed by their own policies; we are not responsible for their content or privacy practices.

12) Changes to This Policy

We may update this Policy from time to time. Changes will be posted here with a new Effective Date. Material updates will be highlighted where appropriate.

13) Contact Us

Questions about this Policy or your data?
Email [email protected] or text/call +1 (647) 251-8096 (calls may be forwarded to +1 (519) 591-4588).

Alex Lucic